Domain
Registrations Back to Main Terms &
Conditions
Key Terms & Conditions
1.
As part of accepting our terms and
conditions you are accepting Nominet UK Terms and Condition
too. These can be found at the following link www.nominet.uk/go/terms
2.
We will respond to all general enquiries
ASAP within 4 hours
Domain Registration Price
All .uk domain and .com domain names are charged at £10.00+VAT
for 1 year domain registration. For all other
domain name extensions please call us. You can request the domain name to be
automatically renewed every year or inform us how many year you wish to renew
your domain name once an expiry notification is sent out 2 months prior to
expiry.
Domain Expiry Policy
All domain
names registered through SoftProg are registered for an initial duration as
requested by our customers, once the domain comes 2 months prior to expiry an
email is sent out requesting confirmation for renewal, once this confirmation
is received the domain name will be renewed and charged to the account. Where
no such confirmation is received we will send out another email 1 month prior
to expiration, if no confirmation is received we will send out another email on
a daily basis to warn of pending expiry.
We will send out a final warning of expiry and if confirmation and or
payment is not received we will let the domain expire and send out an an email to confirm expiry of
the domain name. SoftProg does not have
a specific policy of transferring expired domain names or re-registering
expired domain names unless specifically requested by another customer. Before transferring an expired domain name to
another customer we will always seek permission from the current owner.
Domain Data
We expect
domain data which includes address, names etc to be accurate. This is a requirement of Nominete of whom we
are members. If it comes to light that
the domain data held is in accurate, we will be required to obtain accurate
information from our customer to update this database. Where is information was not forth coming we
would be looking to disable all services associated with the domain name until
this information was provided.
Complaints
SoftProg
always endeavours to deal with all customer complaints to customer
satisfaction. Please email us anything
you are unhappy about to admin@softprog.net. We will reply back to you within 48
hours. If after our continued dialogue
and final decision you are still not satisfied about any domain name registered
through SoftProg you may contact Nominete UK directly
at following address
http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure